This Privacy Policy explains how Williams Home Repairs Pty Ltd ("we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website or engage our services. We are committed to respecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Your name

• Phone number

• Email address

• Property address

• Details about your enquiry or requested services

• Photos or documents you choose to upload

• Any other information you provide when contacting us

We may also collect limited technical information such as your IP address, browser type and website usage through analytics tools to help improve our website.

How We Use Your Information

We collect your information so we can:

• Respond to your enquiries

• Prepare and provide quotations

• Deliver our services

• Communicate with you regarding appointments or projects

• Improve our website and customer experience

• Meet our legal and business obligations

We will only use your personal information for the purposes for which it was collected or where otherwise permitted by law.

Sharing Your Information

We do not sell or rent your personal information.

From time to time, we may share information with trusted service providers who assist us in operating our business, such as website hosting providers, IT support or business software providers. These providers are required to handle your information appropriately.

We may also disclose information where required by law.

Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and analytics services to understand how visitors use our website and to improve its performance.

You can manage or disable cookies through your web browser settings.

Accessing or Updating Your Information

If you would like to access, update or correct the personal information we hold about you, please contact us using the details provided on our Contact page.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. The latest version will always be available on this website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Williams Home Repairs Pty Ltd using the contact details provided on our website.